Your order will be delivered to the address you indicated when your order was placed. The products bought on this Oxygen Products (PTY) LTD website will be delivered to your registered address via registered mail or courier service as per your request.
Oxygen Products (PTY) LTD does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Oxygen Products (PTY) LTD offers you the flexibility to choose from two delivery options, namely;-
- Via the South African post office, or
- Via courier.
Please clearly specify when placing your order which service you would prefer.
Please allow the following delivery lead times;-
- South African post office.
Please allow approximately 5 business days for delivery.
Please be aware, The South African post office only accepts parcels that are a maximum of 30 Kg.
Please also be aware that the delivery service with the South African post office is a counter to counter service.(in other words you will need to collect your order from your nearest South African post office).
All orders received before 12:00 will be despatched on the same day, any orders received after 12:00 will be despatched the following day. Subject to the administrative processing of your order and no delays from the courier service.
Please allow a 48 hour delivery period for your orders delivered via courier. Subject to the administrative processing of your order and no delays from the courier service.
The closing time for processing orders for shipment is at 12:00pm on Fridays.
Oxygen Products (PTY) LTD cannot guarantee the delivery times as shown as our deliveries are performed by third party contractors and we cannot be held liable for any delays in the service that these contractors may experience.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email once your order has been despatched containing your tracking number/s.
Oxygen Products (PTY) LTD cannot be held liable for any products damaged during shipping.
If you received your order and it is damaged, please contact Oxygen Products (PTY) LTD with proof of damage caused (in the form of photos, signed acknowledgement of the courier, copy of the waybill and any other evidence deemed needed) via the chosen courier service and we will immediately take the steps necessary to rectify the situation.
Please save all packaging materials and damaged goods before filing a claim.
Should you not receive your order within the above delivery dates. Please do not hesitate to contact Oxygen Products (PTY) LTD immediately and furnish your tracking number. We will then take immediate steps to follow up with the courier service you have chosen to rectify the problem. If your parcel is confirmed as lost we will immediately dispatch to you a replacement order and claim the costs from the relevant courier.
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