Thank you for deciding to use and purchase from Oxygen Products (pty)ltd and oxygenproducts.org, we really appreciate your business. The following terms and conditions of our delivery policy are applicable to all deliveries within the borders of the Republic of South Africa exclusively.
Processing of your order.
Please allow 1 to 2 business days for the administrative processing of your order(confirmation, picking, packaging and despatch). We unfortunately do not ship on weekends and public holidays.
We will endeavour to complete your order in the shortest time possible, but if we are experiencing a large volume of orders, your despatch may be delayed by a few days. If we are experiencing a major backlog in our processes, we will then notify you of such delays via email or telephonically.
All delivery charges are calculated on the total(packed) weight and total value of the order when Oxygen Products (pty)ltd and oxygenproducts.org receives the order. An order comprises of the completed purchase request placed at the time of purchase. This is therefore a singular order, if for ex ample you order 1 product a day or hour each order is treated as a separate order and we do not consolidate these various orders in to a single order.
Oxygen Products (pty)ltd and oxygenproducts.org offers you the flexibility to choose from two delivery options, namely;-
- Via the South African post office, or
- Via courier.
Please clearly specify when placing your order which service you would prefer.
Please refer to the table below for the relevant delivery charges:
Please be aware,The South African post office only accepts parcels that are a maximum of 30 Kg.(this is a repeat we know but we feel it necessary to make you aware of this).
Please allow the following delivery lead times;-
- South African post office.
Please allow approximately 5 business days for delivery.
Please be aware that the delivery service with the South African post office is a counter to counter service.(in other words you will need to collect your order from your nearest South African post office).
- Via courier.
All orders received before 12:00 will be despatched on the same day, any orders received after 12:00 will be despatched the following day. Subject to the administrative processing of your order and no delays from the courier service.
Please allow a 48 hour delivery period for your orders delivered via courier. Subject to the administrative processing of your order and no delays from the courier service.
The closing time for processing orders for shipment is at 12:00pm on Fridays.
Oxygen Products (pty)ltd and oxygenproducts.org cannot guarantee the delivery times as shown as our deliveries are performed by third party contractors and we cannot be held liable for any delays in the service that these contractors may experience.
Shipment confirmation & Order tracking.
You will receive a Shipment Confirmation email once your order has been despatched containing your tracking number/s.
Oxygen Products (pty)ltd and oxygenproducts.org are not liable for any products damaged during shipping.
If you received your order and it is damaged, please contact oxygenproducts.org with proof of damage caused(in the form of photos, signed acknowledgement of the courier, copy of the waybill and any other evidence deemed needed) via the chosen courier service and we will immediately take the steps necessary to rectify the situation.
Please save all packaging materials and damaged goods before filing a claim.
Should you not receive your order within the above delivery dates. Please do not hesitate to contact oxygenproducts.org immediately and furnish your tracking number. We will then take immediate steps to follow up with the courier service you have chosen to rectify the problem. If your parcel is confirmed as lost we will immediately despatch to you a replacement order and claim the costs from the relevant courier.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Should you have any queries please do not hesitate to contact oxygenproducts.org at [email protected]